Sunday, December 27, 2009

By Jason Kendall

In these days of super efficiency, support workers who can mend computers and networks, along with giving regular solutions to users, are vital in every part of industry. As we get to grips with the multifaceted levels of technological advances, growing numbers of IT professionals are needed to run the smooth operation of functions we rely on.

Proper support is incredibly important - ensure you track down something that provides 24x7 direct access, as anything less will frustrate you and could hold up your pace and restrict your intake.

some companies only provide email support (slow), and telephone support is usually to a call-centre that will chat nicely with you for 5 minutes to ask what the issue is and then simply send an email to an instructor - who will attempt to call you within 24-48 hrs, when it's convenient to them. This is all next to useless if you're lost and confused and only have certain times available in which to do your studies.

Be on the lookout for study programmes that have multiple support offices active in different time-zones. Each one should be integrated to provide a single interface and also round-the-clock access, when you need it, with no fuss.

Never ever take second best when you're looking for the right support service. Many IT hopefuls that can't get going properly, are in that situation because of support (or the lack of).

Most trainers typically provide mainly work-books and reference manuals. Obviously, this isn't much fun and not a very good way of achieving retention.

Our ability to remember is increased with an involvement of all our senses - educational experts have expounded on this for decades now.

Interactive full motion video with demonstrations and practice sessions will turn you off book-based study for ever more. And they're far more fun.

Every company that you look at must be able to demonstrate some simple examples of their training materials. Expect video tutorials, instructor led classes and many interactive sections.

It's usually bad advice to select online only courseware. With highly variable reliability and quality from most broadband providers, ensure that you have access to physical media such as CD or DVD ROM's.

An advisor that doesn't ask many questions - it's more than likely they're just a salesperson. If someone pushes specific products before looking at your personality and experience, then it's definitely the case.

With a bit of real-world experience or some accreditation, your starting-point of learning is not the same as someone new to the industry.

Consider starting with some basic Microsoft package and Windows skills first. Beginning there can make the learning curve a much more gentle.

Every program under consideration really needs to work up to a properly recognised qualification at the finale - definitely not some 'in-house' plaque for your wall.

The top IT companies such as Microsoft, CompTIA, Adobe or Cisco each have globally approved skills programs. These heavyweights will ensure your employability.

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